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Student Beta Beta Beta (TriBeta) Application

Through November 20 - 2017-18 Call for Proposals

November 28 - Michigan College and University Partnership: Meet & Greet

November 28 - Art Gallery: Profoundly Humanist Creative Initiative

December 1 - PHI THETA KAPPA Annual Fall Induction

December 6 - 4th Annual Chancellor's Winter Reading Blast

December 8 - Nursing and Allied Health Pinning Ceremony

December 9 - Sounds of the Season

2017-2018 Basketball Schedule

ASPEN Prize

2017 Annual Clery Security Report

February 14, 2018 - My Funny Valentine

February 21, 2018 - All About the Arts: The American Musical Theatre

March 10, 2018 - The Texas Tenors

April 15, 2018 - Mutts Gone Nuts

Join a Student Organization!

Commercial Driver's License (CDL-A) Training

Detroit Opportunity Youth Collaborative Program

University of Michigan, Henry Ford College and WCCCD team up for better teaching & learning in biomedical science

National Leadership Perspective Added to WCCCD Strategic Planning Initiatives with 50th Anniversary Blue Ribbon Leadership Task Force

Service Desk

Welcome to the Information Technology
Technical Helpdesk!

The Helpdesk Team consists of technology professionals who have an assortment of technical skills to address the various types of support requests received on a daily basis.  Service offerings range from software to hardware services, including application installations, desktop support, email and account activations.

The team supports the District Office, five campuses and Mary Ellen Stempfle University Center location throughout the Metro Detroit area.  Technical specialists are strategically placed within each location of the District to ensure timely and efficient support services to our end-users. 

Support Services

There are two avenues to request technical support:

  1. Click Here to open a trouble-ticket.
  2. Dial 313-496-2666 to reach the Service Desk.  (If you Do Not have access to a working computer, a trouble-ticket will be opened for you).

Trouble-Ticket Priorities

Three mitigating factors are used as a guide to rate the priority of any given problem:

  1. Magnitude:  Problem impacts all or a significant percentage of users and there is no work-around solution.
  2. Importance:  Problem interferes with classroom instruction, is a mission critical business function, or involves potential loss of mission critical information.
  3. Time criticality:  Activity or event is already in progress and cannot be recovered or rescheduled, immediate action could eliminate or mitigate the problem, and the condition/problem will persist until resolved.
Staff/Faculty Resources
Help Desk Demo
Student Resources
FAQs

Note:  Put wcccd\ in front of your username, (e.g. wcccd\smith1), when accessing the staff/faculty links.

 
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