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September 19 - Diversity & Inclusion: Documentary Film Viewing

September 19 - All About The Arts: Banjoletric

September 21 - Public Safety Open House

September 21 - Freedom Movement Detroit's Underground Railroad Story

Through September 25 - Art Gallery: Stepping Out On Faith

September 26 - Jerusalem at Mary Ellen Stempfle University Center

September 27 - Think Pink: District Volleyball Tournament

September 28 - Johnny Cash Tribute

September - Student Welcome Week 2019

September - LRC Workshops

October 3 - Jerusalem at Northwest Campus

October 3 - All About The Arts: Matt Watroba

October 8 - All About The Arts: The Silent Art of the Conductor

October 10 - Diversity & Inclusion: Documentary Film Viewing Ted Scott Campus

October 10 - Jerusalem at Ted Scott Campus

October 11 - Breast Cancer Awareness

October 12 - Native American Festival

October 17 - Self-Defense for Seniors

October 17 - Jerusalem at Downriver Campus

October 17 - Diversity & Inclusion: Documentary Film Viewing Downriver Campus

October 26 - 9th Annual Halloween Family Fun Day

November 9 - Performers Expo Call for Artists

November 9 - Performers Expo Showcase

November 23 - Jason Hudy: Mesmerizing Magic

December 7 - Sounds of the Season

March 7, 2020 - Broadway Tonite

Fall 2019 Academic Schedule

Wayne County Community College District offers former students debt relief

WCCCD Study Abroad Fall 2019

Student Assistance Program

Join MConnect (U of M Transfer Program)

EMU Beat Transfer Program

Join a Student Organization

Join the American Chemical Society

Join Student Executive Council

Join Student Beta Beta Beta

American Chemical Society Membership Application

PHI THETA KAPPA Application

Apply for the National Biological Honor Society Membership

WCCCD and Taylor Library Literacy Partnership

Commercial Driver's License (CDL-A) Training

Detroit Opportunity Youth Collaborative Program

Service Desk

Welcome to the Information Technology
Technical Helpdesk!

The Helpdesk Team consists of technology professionals who have an assortment of technical skills to address the various types of support requests received on a daily basis.  Service offerings range from software to hardware services, including application installations, desktop support, email and account activations.

The team supports the District Office, five campuses and Mary Ellen Stempfle University Center location throughout the Metro Detroit area.  Technical specialists are strategically placed within each location of the District to ensure timely and efficient support services to our end-users. 

Support Services

There are two avenues to request technical support:

  1. Click Here to open a trouble-ticket.
  2. Dial 313-496-2666 to reach the Service Desk.  (If you Do Not have access to a working computer, a trouble-ticket will be opened for you).

Trouble-Ticket Priorities

Three mitigating factors are used as a guide to rate the priority of any given problem:

  1. Magnitude:  Problem impacts all or a significant percentage of users and there is no work-around solution.
  2. Importance:  Problem interferes with classroom instruction, is a mission critical business function, or involves potential loss of mission critical information.
  3. Time criticality:  Activity or event is already in progress and cannot be recovered or rescheduled, immediate action could eliminate or mitigate the problem, and the condition/problem will persist until resolved.
Staff/Faculty Resources
Help Desk Demo
Student Resources
FAQs

Note:  Put wcccd\ in front of your username, (e.g. wcccd\smith1), when accessing the staff/faculty links.

 
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