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September 18 - Global Conversations: Mychal Denzel Smith

Learning Resources Center Faculty Workshops

WCCCD Athletic Programs

Press Release: WCCCD To Provide Free Tuition To Essential Workers Through Futures For Frontliners Program

Oct 14 - Author's Conversation with Beverly Jenkins

Free COVID-19 Tests

Fall 2020 Flex-Entry Class Schedule

Learn About Your Ancestors

Learning Resource Center Online Resources & Services

September - Michigan Underground Railroad Heritage Gathering

Spring 2021 Nursing Application Deadline Extended

Join a Fall 2020 Learning Community

HESI entrance exam requirement for Fall 2020 applicants is waived

Commercial Driver's License (CDL-A) Training

Detroit Opportunity Youth Collaborative Program

EMU Beat Transfer Program

Financial Aid Requirements

Food Bank Donations

Join a Student Organization

Join MConnect (U of M Transfer Program)

Join Student Executive Council

Learning Resource Centers (LRC) and Local Library Partnerships

PHI THETA KAPPA Application

Press Release: WCCCD Signs Transfer Agreements with 25 Michigan Universities

Student Assistance Program

The Inkster Michigan Development Center

Wayne County Community College District offers former students debt relief

WCCCD and Taylor Library Literacy Partnership

Service Desk

Welcome to the Information Technology
Technical Helpdesk!

The Helpdesk Team consists of technology professionals who have an assortment of technical skills to address the various types of support requests received on a daily basis.  Service offerings range from software to hardware services, including application installations, desktop support, email and account activations.

The team supports the District Office, five campuses and Mary Ellen Stempfle University Center location throughout the Metro Detroit area.  Technical specialists are strategically placed within each location of the District to ensure timely and efficient support services to our end-users. 

Support Services

There are two avenues to request technical support:

  1. Click Here to open a trouble-ticket.
  2. Dial 313-496-2666 to reach the Service Desk.  (If you Do Not have access to a working computer, a trouble-ticket will be opened for you).

Trouble-Ticket Priorities

Three mitigating factors are used as a guide to rate the priority of any given problem:

  1. Magnitude:  Problem impacts all or a significant percentage of users and there is no work-around solution.
  2. Importance:  Problem interferes with classroom instruction, is a mission critical business function, or involves potential loss of mission critical information.
  3. Time criticality:  Activity or event is already in progress and cannot be recovered or rescheduled, immediate action could eliminate or mitigate the problem, and the condition/problem will persist until resolved.
Staff/Faculty Resources
Help Desk Demo
Student Resources
FAQs

Note:  Put wcccd\ in front of your username, (e.g. wcccd\smith1), when accessing the staff/faculty links.

 
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