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July 25 - Global Conversation: Understanding Immigration

July 26 - All About the Arts: Women of the Blues

July 27 - Cool Summer Film: Rogue One

July 29 - Etiquette Program for young ladies

Overcoming Odds! A 16-year-old girl diagnosed with rare form of brain cancer is among Wayne County Community College District’s Class of 2017

WCCCD Western Campus Named The Ted Scott Campus

August 1 - Young Men for Education Advocacy Group

August 2 - All About the Arts: Family Art Day

Commercial Driver's License (CDL-A) Training

Detroit Opportunity Youth Collaborative Program

August 3 - Cool Summer Film: That Touch of Mink

August 10 - UM Flint Open House

August 10 - Cool Summer Film: Beauty and the Beast

August 21 to 25 - Digital Media Film Production Boot Camp

WCCCD To Participate In National Credentialing Program For Retail Workers

University of Michigan, Henry Ford College and WCCCD team up for better teaching & learning in biomedical science

National Leadership Perspective Added to WCCCD Strategic Planning Initiatives with 50th Anniversary Blue Ribbon Leadership Task Force

Service Desk

Welcome to the Information Technology
Technical Helpdesk!

The Helpdesk Team consists of technology professionals who have an assortment of technical skills to address the various types of support requests received on a daily basis.  Service offerings range from software to hardware services, including application installations, desktop support, email and account activations.

The team supports the District Office, five campuses and Mary Ellen Stempfle University Center location throughout the Metro Detroit area.  Technical specialists are strategically placed within each location of the District to ensure timely and efficient support services to our end-users. 

Support Services

There are two avenues to request technical support:

  1. Click Here to open a trouble-ticket.
  2. Dial 313-496-2666 to reach the Service Desk.  (If you Do Not have access to a working computer, a trouble-ticket will be opened for you).

Trouble-Ticket Priorities

Three mitigating factors are used as a guide to rate the priority of any given problem:

  1. Magnitude:  Problem impacts all or a significant percentage of users and there is no work-around solution.
  2. Importance:  Problem interferes with classroom instruction, is a mission critical business function, or involves potential loss of mission critical information.
  3. Time criticality:  Activity or event is already in progress and cannot be recovered or rescheduled, immediate action could eliminate or mitigate the problem, and the condition/problem will persist until resolved.
Staff/Faculty Resources
Help Desk Demo
Student Resources
FAQs

Note:  Put wcccd\ in front of your username, (e.g. wcccd\smith1), when accessing the staff/faculty links.

 
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