Questions |
Requirement and Recommendations |
| What browser can I use? |
MS Internet Explorer 5.5 - 7.0 |
What are the Internet access requirements? |
Should have at least a 128K connection. Faster speeds are recommended for viewing media-rich content. Viewing video or Application Sharing during LIVE courses requires at least 128K. Wireless connections may be unstable and are not recommended. |
Memory |
Minimum of 32 MB of RAM. 128 MB or larger RAM is recommended for optimal audio and video performance. |
What Operating System do I have o have? |
Windows 98 or later 1. Latest version of MS Windows operating system. |
What kind of audio sound card do I need? |
Full duplex sound card. Headset with microphone is recommended for full participation in LIVE courses. |
What Firewall setting do I need? |
Must be turned off or configured to accept LIVE applet. Disable or exit any firewall program before joining Live session. |
What do I do about Pop-up Blockers? |
Disable pop-up blocker or configure to allow pop-ups for the LIVE session. |
What do I do about Instant Messaging? |
Disable or exit any Instant Messaging service. |
Do I need an Audio Program? |
Disable or exit any audio-related programs such as CD player, Windows Media Player, and others during the LIVE session |
I can't hear my instructor, what should I do? |
Contact Technical Support at
Phone – (866) 350-4978 --- 24/7
Email – technicalsupport@horizonwimba.com (3 hour response rate)
Portal – (live chat and ticket system) –
http://www.horizonwimba.com/technicalsupport/ |
What do I do if I keep losing my (Internet) connection? |
If your Internet connection is lost for any period of time you will be disconnected from your LIVE session. In order to re-enter your class, simply login again
It is common for a wireless connection to boot you out of LIO. |
How to play back prerecorded classes? |
When one is interested in replaying a recorded session, simply login and enter the Room Archive you want. |
