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August 10 - All About the Arts: Blues Brothers

August 11 - Conversations for Caregivers

August 11 - Job Testing and Recruitment

August 18 - Diversity and Inclusion: Interfaith Reflection

August 19 - Virtual Financial Aid Marathon

August 27 - A Tribute to the beatles: BritBeat

Due September 9 - Study Abroad Calgary Alaska Application

September 22 - Diversity & Inclusion: Lincoln

Student Covid-19 Campus Guidelines

COVID Guest Students Sign

Healthy Living Indoor Walking Path at Ted Scott Campus

Student Assistance Program

American Chemical Society Application

Free COVID-19 Vaccinations

COVID-19 Building Safety

Get Paid for Living Near WCCCD

Coronavirus Reporting Hotline

Student Virtual Support Center Toolkit

New CIS Programming Language Courses

Free COVID-19 Tests

Learning Resource Center Online Resources & Services

Commercial Driver's License (CDL-A) Training

Detroit Opportunity Youth Collaborative Program

EMU Beat Transfer Program

Financial Aid Requirements

Food Bank Donations

Join a Student Organization

Join MConnect (U of M Transfer Program)

Join Student Executive Council

Learning Resource Centers (LRC) and Local Library Partnerships

Service Desk

Welcome to the Information Technology
Technical Helpdesk!

The Helpdesk Team consists of technology professionals who have an assortment of technical skills to address the various types of support requests received on a daily basis.  Service offerings range from software to hardware services, including application installations, desktop support, email and account activations.

The team supports the District Office, five campuses and Mary Ellen Stempfle University Center location throughout the Metro Detroit area.  Technical specialists are strategically placed within each location of the District to ensure timely and efficient support services to our end-users. 

Support Services

There are two avenues to request technical support:

  1. Click Here to open a trouble-ticket.
  2. Dial 313-496-2666 to reach the Service Desk.  (If you Do Not have access to a working computer, a trouble-ticket will be opened for you).

Trouble-Ticket Priorities

Three mitigating factors are used as a guide to rate the priority of any given problem:

  1. Magnitude:  Problem impacts all or a significant percentage of users and there is no work-around solution.
  2. Importance:  Problem interferes with classroom instruction, is a mission critical business function, or involves potential loss of mission critical information.
  3. Time criticality:  Activity or event is already in progress and cannot be recovered or rescheduled, immediate action could eliminate or mitigate the problem, and the condition/problem will persist until resolved.
Faculty FAQs
Student FAQs

 

 
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