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September 21 - Critical Thinking Game Day

September 23 - All About the Arts: Blues Brothers Tribute

Through September 23 - CameeoLove Art Exhibition

September 25 - Public Safety Fair Open House

Start September 27 - Martial Arts Kids Camp

October 20 - Halloween Safety Night Truck & Treat at Downriver Campus

October 20 - Virtual Semester Strategies

October 27 - Halloween Safety Night Truck & Treat at Ted Scott Campus

October 28 - Breaking Barriers Breast Cancer On The Awareness

November 8 - Career & Program Virtual Overview Day

Free COVID-19 Vaccinations

Fall 2021 CARES/CRSSAA Act Emergency Funding Available

COVID-19 Building Safety

COVID-19 Personal Safety

PHI THETA KAPPA Fall 2021 & Spring 2022 Virtual Meetings

Press Release: WGU/MCCA Partnership

Guest Students Fall 2021 Registration

Get Paid for Living Near WCCCD

Coronavirus Reporting Hotline

Student Virtual Support Center Toolkit

New CIS Programming Language Courses

MICUP-Paid STEM Internship Information

Free COVID-19 Tests

Learning Resource Center Online Resources & Services

Commercial Driver's License (CDL-A) Training

Detroit Opportunity Youth Collaborative Program

EMU Beat Transfer Program

Financial Aid Requirements

Food Bank Donations

Join a Student Organization

Join MConnect (U of M Transfer Program)

Join Student Executive Council

Learning Resource Centers (LRC) and Local Library Partnerships

Service Desk

Welcome to the Information Technology
Technical Helpdesk!

The Helpdesk Team consists of technology professionals who have an assortment of technical skills to address the various types of support requests received on a daily basis.  Service offerings range from software to hardware services, including application installations, desktop support, email and account activations.

The team supports the District Office, five campuses and Mary Ellen Stempfle University Center location throughout the Metro Detroit area.  Technical specialists are strategically placed within each location of the District to ensure timely and efficient support services to our end-users. 

Support Services

There are two avenues to request technical support:

  1. Click Here to open a trouble-ticket.
  2. Dial 313-496-2666 to reach the Service Desk.  (If you Do Not have access to a working computer, a trouble-ticket will be opened for you).

Trouble-Ticket Priorities

Three mitigating factors are used as a guide to rate the priority of any given problem:

  1. Magnitude:  Problem impacts all or a significant percentage of users and there is no work-around solution.
  2. Importance:  Problem interferes with classroom instruction, is a mission critical business function, or involves potential loss of mission critical information.
  3. Time criticality:  Activity or event is already in progress and cannot be recovered or rescheduled, immediate action could eliminate or mitigate the problem, and the condition/problem will persist until resolved.
Staff/Faculty Resources
Help Desk Demo
Student Resources
FAQs

Note:  Put wcccd\ in front of your username, (e.g. wcccd\smith1), when accessing the staff/faculty links.

 
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