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July 23 - Summer Movie Fest: Kung Fu Panda 4

July 24 and more - Diversity & Inclusion: French American Heritage Month

July 24 - All About the Arts: Power Play

July 25 - Thursdays at the DIA Museum

July 25 - Summer Movie Fest

August 6 - Art Exhibition Capstone

August 7 and more - Diversity & Inclusion: National Civility Month

Through August 8 - Art Gallery: Jeff Cancelosi Exhibition

August 10 - Back to School Rally

August 22 - Thursdays at the DIA Museum

September 14 and more - Beginner Digital Photography

September 21 - Public Safety Open House

New Partnership with Schoolcraft College Provides Seamless Pathway in Culinary Arts

Student Success Angela Miller

Student Success Jeremiah Pettaway

Student Success Elina Villemure

WCCCD Chancellor Dr. Curtis L. Ivery Receives 2024 University of Arkansas "Distinguished Career in Education Award"

Food Bank Donations

Celebrating A Tradition of Transitioning from Students to Practitioners

Student Beta Beta Beta (TriBeta) Application

BRAINFUSE Online Tutoring Information

Brainfuse JobNow

Commercial Driver's License (CDL-A) Training

National Student Clearinghouse e-Transcript

Dental Hygiene Clinic at Northwest Campus

Free COVID-19 Vaccination & Testing Clinics

Earn as you Learn Pharmacy Technology Program

Student Assistance Program

Coronavirus Reporting Hotline

Learning Resource Center Online Resources & Services

Join Student Executive Council

Learning Resource Centers (LRC) and Local Library Partnerships

Help Desk

Welcome to the Information Technology
Technical Helpdesk!

The Helpdesk Team consists of technology professionals who have an assortment of technical skills to address the various types of support requests received on a daily basis.  Service offerings range from software to hardware services, including application installations, desktop support, email and account activations.

The team supports the District Office, five campuses and Mary Ellen Stempfle University Center location throughout the Metro Detroit area.  Technical specialists are strategically placed within each location of the District to ensure timely and efficient support services to our end-users. 

Support Services

There are two avenues to request technical support:

  1. Click Here to open a trouble-ticket.
  2. Dial 313-496-2666 to reach the Service Desk.  (If you Do Not have access to a working computer, a trouble-ticket will be opened for you).

Trouble-Ticket Priorities

Three mitigating factors are used as a guide to rate the priority of any given problem:

  1. Magnitude:  Problem impacts all or a significant percentage of users and there is no work-around solution.
  2. Importance:  Problem interferes with classroom instruction, is a mission critical business function, or involves potential loss of mission critical information.
  3. Time criticality:  Activity or event is already in progress and cannot be recovered or rescheduled, immediate action could eliminate or mitigate the problem, and the condition/problem will persist until resolved.
Faculty FAQs
Student FAQs

 

 
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