Welcome to the Information Technology
Technical Helpdesk!
The Helpdesk Team consists of technology professionals who have an assortment of technical skills to address the various types of support requests received on a daily basis. Service offerings range from software to hardware services, including application installations, desktop support, email and account activations.
The team supports the District Office, five campuses and Mary Ellen Stempfle University Center location throughout the Metro Detroit area. Technical specialists are strategically placed within each location of the District to ensure timely and efficient support services to our end-users.
Support Services
There are two avenues to request technical support:
- Click Here to open a trouble-ticket.
- Dial 313-496-2666 to reach the Service Desk. (If you Do Not have access to a working computer, a trouble-ticket will be opened for you).
Trouble-Ticket Priorities
Three mitigating factors are used as a guide to rate the priority of any given problem:
- Magnitude: Problem impacts all or a significant percentage of users and there is no work-around solution.
- Importance: Problem interferes with classroom instruction, is a mission critical business function, or involves potential loss of mission critical information.
- Time criticality: Activity or event is already in progress and cannot be recovered or rescheduled, immediate action could eliminate or mitigate the problem, and the condition/problem will persist until resolved.
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